It matters to us that MotoDome and DockIT are not only functional and well-designed solutions, but also products you can rely on for a long time.
All our products are covered by the consumer rights provided by applicable law. In addition, we provide an extra commercial warranty for certain products and their components, the terms of which are described below.
Statutory guarantee and consumer rights
Goods sold to consumers in the European Union are covered by a statutory guarantee of conformity of at least 2 years, counted from the day the goods are delivered. National law in individual European Union member states may provide additional consumer rights or longer periods.
If the goods are defective, do not match their description or agreed characteristics, or cannot be used for their intended purpose, the consumer is entitled to the remedies provided by law. Depending on the specific situation, this may be repair, replacement, a price reduction or termination of the contract. Read more in the Return and Refund Policy.
These statutory consumer rights apply regardless of the commercial warranty we provide in addition and are neither limited nor replaced by it.
MotoDome warranty
MotoDome is designed for long-term use, drawing on our experience in designing and manufacturing metal and glass structures.
MotoDome comes with:
- 20-year commercial warranty on the MotoDome body;
- 2-year commercial warranty on electrical parts and components.
The warranty period starts on the day the MotoDome is delivered to the customer.
20-year warranty on the MotoDome body
The 20-year commercial warranty applies to the MotoDome body and its structural elements, as precisely defined in the warranty documents of the specific product.
The warranty covers manufacturing and material defects that arise when MotoDome is used properly for its intended purpose and in accordance with the manufacturer’s instructions for use, maintenance and installation.
Components covered by the 20-year warranty:
- the outer metal body (excluding glass) against perforation corrosion, except where the paint has been damaged;
- the mechanism for rolling the motorcycle in and pushing it into place, excluding the wheels.
2-year warranty on electrical parts
MotoDome electrical parts and components are covered by a 2-year commercial warranty, counted from the day the product is delivered to the customer.
Depending on the MotoDome model and configuration chosen, electrical parts may include:
- LED lighting components;
- Automatic gate control components with an electric drive;
- AJAX security system components (hub, motion detector, LED switch, gate control relay, remote control);
- Exhaust fan (mounted on the roof);
- Battery (power bank).
DockIT warranty
A 36-month commercial warranty is provided on the entire body and moving parts, except for mechanical paint damage and corrosion resulting from it.
The DockIT commercial warranty does not remove or limit the rights granted to the consumer under applicable law.
What does the MotoDome and DockIT commercial warranty cover?
The commercial warranty applies to MotoDome and DockIT that have been used for their intended purpose and in accordance with the manufacturer’s instructions for use, maintenance and installation and other requirements.
The warranty covers material and manufacturing defects identified during the warranty period, in accordance with the warranty terms that apply to the specific MotoDome or DockIT component.
Providing the warranty does not remove or limit the rights granted to the consumer by law.
What does the commercial warranty not cover?
Unless the law provides otherwise in a specific case, the additional MotoDome and DockIT commercial warranty does not cover faults or damage resulting from:
- improper use or use other than for the product’s intended purpose;
- mechanical damage, impacts, vandalism, traffic accidents or other external factors;
- an improperly prepared base, improper positioning or levelling of the structure;
- improper transport, relocation or repositioning, if this work was not carried out by the manufacturer or its authorised service provider;
- unauthorised changes to the structure, the electrical system or other components of the product;
- improperly performed repairs or modifications by third parties;
- use not in accordance with the manufacturer’s instructions;
- natural wear and tear that occurs during normal use of the product and is not considered a manufacturing or material defect.
These commercial warranty exclusions do not limit the consumer’s statutory rights where, in a specific case, a defect or non-conformity of the goods falls within the seller’s responsibility.
Warranty service
Warranty service applies to MotoDome only. If you notice a possible fault or defect in your MotoDome, contact us and provide:
- the order or invoice number;
- the MotoDome model;
- a description of the problem and photographs or video that clearly show it.
Once we receive the information, we will assess the situation and let you know the next steps.
If the fault or defect is found to be covered by the commercial warranty, we will arrange repair or replacement of the component concerned in accordance with the applicable warranty terms. Warranty service in Lithuania and abroad may be carried out by us or by our authorised partners in the country concerned, depending on the nature of the fault and the location of the MotoDome.
If a warranty fault concerns an AJAX system component that can be replaced safely without special technical knowledge, we may send the customer a new component to replace the faulty one. As most AJAX components used in MotoDome are wireless, in some cases the customer can replace the component themselves following our instructions.
For warranty service, contact us:
MotoDome / MB Piritas
Rodūnios kelias 11
LT-02189 Vilnius, Lithuania
Email: sales@moto-dome.com
Phone: +370 612 99225